Ravand Server room is inside GT/360 datacenter which has a OC-192 Loop inside Canada and connected to all major ISPs in Canada. This network has 8 redundant connection to Verio and Cable&Wireless network to US.
After the domain expires, normally all registries have some period called "grace period", which previous owner can renew domain without paying any penalty, in OpenSRS it is 40 days. Then it goes to redemption period which is 30 days, and then it goes to "Pending Deletion" which is about 6-7 days. So roughly it takes about 76-79 and not more than 80 days for a domain to get released to domain pool.
Your ftp login information will be provide via email after you register a hosting package . If you lost the login information, still you can request the information through "forget password", which is in the main page.
You should see 2 different directories, and a file, they are: _private_[username] - This is where any database files will be stored. _virtual_[username]_logs index.htm - This is your homepage for your website. Replace the file that is currently there with your home page to put your site online.
Request by email [email protected]. After we received the email, you will receive a confirmation email stating that your request is being processed. You will receive another email once the cancellation process has been completed (may take up to 72 hours).
The Billing Control Panel allows customers to view their hosting plan details, view billing statements and invoices, change credit card information, change customer password, and change customer email.
We will need the following information from you to change the domain name you have hosted. Please copy and paste the information below and email to [email protected]. Domain name for web hosting: Username for web hosting: Password for web hosting: Last 4 digits of the credit card used to setup the web hosting account: Reason for change: Please allow 24-96 hours for the change to become effective and propagate. Charges may apply.
We will need the following information from you to upgrade/downgrade your web hosting account. Once we have received this information it can take up to 72 hours before the change is done. Please email the requested information below to [email protected]. Domain name for web hosting: Username for web hosting: Password for web hosting: Last 4 digits of the credit card used to setup the web hosting account: New Plan name: Upgrade (Yes,No): Downgrade (Yes,No):
No. We never take backup of email messages. As soon as you download your emails via your pop3 client, they get deleted in the server. because of high volume of changes in the messaging system, we can not and will not backup mail messages.
A registrar transfer is the transfer of a domain name from another registrar to Ravand. This allows you to take advantage of our great support, free services, and low renewal costs. You can transfer your domain to us as long as it has been with your current registrar for more than 60 days and is not expired.
When you submit a registrar transfer, an e-mail is sent to the administrative contact's e-mail address that you have set with your current registrar. In this e-mail is a link to a page that allows you either Accept or Decline the transfer. You need to accept the transfer within 5 days of receipt of this e-mail. Once you accept the transfer, we send a request to your registrar asking them to transfer the domain to us. At this point, your registrar may or may not send you an e-mail asking you to accept the transfer. Your registrar has up to 5 days to decide whether to transfer the domain or not. If your registrar has not accepted the transfer within 5 days, the transfer expires.
An address record has two fields: a host name field, and an IP address field. The host name field can be something like www or mail. So if someone typed www.yourdomain.com into a browser, they would be taken to the IP address associated with that record. This IP address would be wherever your site is located at.
The URL Redirect option lets you take full advantage of your web page's Meta Tag information. When you use the URL Redirect option you will lose the masking and cloaking feature of URL Forwarding. In addition when you use the URL Redirect option your source code will be able to be viewed.